Service provider and scope
Mustafa Akay LLC provides Makaytron. Makaytron is a software service offering design, content, workspace and listing preparation tools for Etsy and print-on-demand sellers.
This policy applies to Makaytron's digital services and usage credits. These services are delivered online and do not involve physical goods or shipping. Connected marketplaces and other providers supply their services under their own terms.
Prices, currency and payment
Review the pricing page for the scope and prices of plans available for purchase. Before purchase, the payment flow shows the selected offer's amount, currency, billing period, tax and any discount or renewal conditions. Check these details before confirming payment.
Stripe processes card payments. Available payment methods are shown at checkout. The workspace owner manages plan and credit purchases; invited members can use the service only within their assigned permissions and limits.
Delivery of digital services
The purchased plan or credit entitlement is assigned to the workspace associated with the purchase after payment is verified. An incomplete, pending, failed or cancelled payment does not create a new paid entitlement.
If payment has completed but the entitlement is missing from your account, contact support with your account email and transaction details. The payment status and workspace records are checked together.
Subscription renewal and cancellation
Subscriptions renew automatically according to the selected monthly or annual billing period. Annual payment is collected upfront, while the included credit allowance renews each month. Annual payment does not make all twelve months of credits available in advance.
The workspace owner can stop renewal using the cancel-at-period-end option in the account's Billing section. Cancellation takes effect at the displayed end of the paid period; the current plan entitlement remains available until then. Any scheduled plan change is removed. Before the period ends, the offered keep-subscription option can undo scheduled cancellation.
Cancelling renewal and requesting a refund of a payment are separate actions. Payment refund requests are reviewed under the refund conditions below and applicable law.
Credit use and validity
Credits are usage units for services within Makaytron. They are not cash, electronic money, a right to withdraw funds or a transferable payment instrument. Requesting a refund for a purchase is different from converting a credit balance into cash.
Monthly plan credits expire at the end of their credit period and do not roll over to the next month. Other credit entitlements follow the offer conditions shown at purchase and the relevant validity dates in your account. Review the credit cost of an operation before approving it.
Refunds of purchase payments
Your statutory withdrawal and refund rights remain available; the usage threshold below does not waive or limit them. For requests outside those rights, support and finance may review a refund request when less than 50% of the credits from the relevant purchase or period have been used. This threshold does not guarantee an automatic or full refund. At 50% usage or above, there is no automatic full refund; the request is reviewed manually in light of its circumstances and applicable rights.
The review considers the relevant payment, used and unused credits, previous refunds, completed services and non-recoverable third-party service or operation costs. The outcome may therefore be a full refund, partial refund or a refusal with reasons. The review outcome and any approved amount are communicated through support.
Send your request to our support email with the relevant payment or invoice reference. We request any missing information needed for review; receiving a request does not approve a refund. Follow the review status, decision and any approved amount in the same support conversation. This policy does not impose an additional deadline that shortens statutory application periods.
Approved payment refunds are sent through Stripe to the original payment method used for the purchase, not to a different card or account or as cash. Card refunds submitted to the bank usually appear in approximately 5–10 business days; this is separate from request review time and varies by bank. A pending or failed refund is not treated as completed; contact support for its status and a tracking reference where available.
Failed or partially completed operations
Returning credits spent on an operation is separate from refunding a purchase payment. When a system or third-party service failure prevents completion, the work performed and operation records are checked and credits for the uncompleted portion are returned. For partial success, the completed portion is charged and the failed portion is reviewed for a credit refund.
If you cancel after work has started, completed services and incurred third-party costs are taken into account; the relevant credit refund rule applies to work that did not start or could not be completed by the system. Uploading the wrong file does not automatically remove the charge for completed work. Contact support if you believe a credit charge is incorrect.
Requests, contact and statutory rights
Send payment, delivery, cancellation, refund or credit queries to support@makaytron.com. Include your account email, the relevant transaction or invoice reference and the reason for your request. Do not send a full card number, card security code or account password.
This policy does not limit your withdrawal, refund, dispute or competent-authority remedies under applicable law. The Privacy Notice explains how personal data is processed.
For questions and requests: support@makaytron.com